We respect your privacy and will comply with the New Zealand Privacy Act 1993 when dealing with personal information. To enable us to provide certain online services to you, we may need to collect some personal information from you.
This Privacy Policy explains what personal information may be collected from you, how it will be used, who it will be shared with, and how you can exercise your rights in relation to this information. This Privacy Policy may be updated from time to time. The most recent version is published via the date listed below.
We will collect personal information from you if necessary
We will only collect personal information from you that is necessary to deliver the goods and/or services you have requested from us.
The type of personal information we collect will vary depending on the service or product we are providing to you, however it may include:
Your name
Your contact details, such as your telephone number, email address and postal address
Your billing information
Your location
Your photo
Computer or network / IP address
Your age
Your gender
Any health conditions, disabilities or dietary requirements you tell us about
Any personal opinions you tell us about
How we collect your personal information
We may collect any personal information which you provide to us via our website, over the phone, by email, in one of our survey booths, or in person. We may collect personal information when you visit our websites, even if you do not end up booking any of our services.
We may also collect personal information from third parties where you have authorised this, for example from travel agents and online booking providers, or where the information is publicly available.
Cookies – Cookies are text files saved on your device. We may use cookies to personalise website content to improve the experience, or for online advertising based on website behaviour. Examples of this advertising may be to remind you of offers or attractions. You can disable or clear cookies by changing the settings on your web browser.
Google Analytics – We use Google Analytics to help us analyse how users interact with our websites. As part of this, website traffic data is transferred to Google servers in the United States. Google Analytics does not provide us with any personal information about you. For more information about how Google processes your personal data, please see Google’s Privacy Policy (https://policies.google.com/privacy). You can opt out of Google’s use of cookies by visiting Google’s Ads Settings.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
How will my personal information be used?
We will use your personal information:
To provide services and products you have requested, and to contact you in relation to them.
To verify your identity.
To bill you and to collect any money that you owe us, including processing credit or debit card transactions.
To improve our products and services based on your feedback.
To market our services and products to you, including by text or email and via Facebook, Google and other third-party advertisers. We will immediately remove you from any mailing list if you request it. You can review your Google advertisement settings at https://myadcenter.google.com/ and your Facebook advertisement settings at https://accountscenter.facebook.com/ad_preferences.
To protect and/or enforce our legal rights and interests, including defending any claim.
For any other purpose authorised by you or under the Privacy Act 1993 or any subsequent legislation replacing it.
How will my personal information be protected?
We will take reasonable steps to keep your personal information safe from loss, unauthorised disclosure, or other misuse.
We keep your personal information safe by storing it in a password-protected customer database or email system and only allowing certain staff to access it.
Who will my personal information be shared with?
Your personal information will not be shared. Your personal information will be shared with our staff, as necessary, as well as with certain third-party suppliers which support our services. These suppliers include (but are not limited to):
Google via Google Analytics software – to help our website function effectively.
Facebook and other social media site tracking
Any party which hosts or maintains our website and IT system.
Any person who can require us to supply your personal information (for example, a regulatory authority).
We may share your personal information with third party suppliers based outside New Zealand. This means your personal information may be processed in an overseas country which does not provide the same level of protection to personal information as in New Zealand.
How long will my personal information be kept for?
We keep your personal information for as long as you continue to interact with us via email or our website.
How to exercise your rights
You have the right to ask for a copy of any personal information we hold about you and, if you think any of that personal information is wrong, request that we correct it. You can also object to the use of your personal information for certain purposes, including marketing.
If you would like to contact us in relation to any of your rights listed above, or about anything else in this privacy policy, please email us at tyres@queenstowntyres.co.nz, telephone on 03 442 7551. We may charge you for our reasonable costs of providing to you copies of your personal information or correcting that information.